A Flex Route, also known as a deviated route, is when a vehicle operates along a fixed route and keeps to a regular hourly schedule, but the vehicle can deviate from the route to pick up or drop off passengers from other locations along the route, when prearranged through the scheduling office. Once a passenger is picked up from the "FLEXED" location the vehicle will return to its regular route and continue on from the place it left, or deviated from, the route. Flexes are arranged time permitting, and may not be available if a driver is already running behind schedule. A vehicle can FLEX up to two blocks away from its regular route, time permitting.
To be picked up at a location between stops or "Schedule a Flex," you MUST call the scheduling office. To be dropped off as a FLEX you must notify the driver when boarding the bus the location you need. If you need to be picked back up from a FLEXED stop, you MUST call the scheduling office again to make arrangements.
The South Haven METRO FLEX LOOP operates M-F from 9:00 AM until 5:00 PM. The last loop begins at 4:00 PM and drops off all clients by 5. The METRO LOOP does not operate between 11:00 AM and 12:00 PM. The route schedule is available on the bus and on our website: Metro Loop. You may also request a copy by mail by calling the RIdes line at 269-427-7921 or emailing [email protected].
The Paw Paw CONCORD FLEX LOOP operates M-F from 8:00 AM until 6:00 PM. The last loop begins at 5:00 PM and drops off all clients by 6. The CONCORD LOOP does not operate between 11:00 AM and 12:00 PM. Saturday and Sunday services start at 10:00 AM and the last loop begins at 3:00 PM. There is no service between 1:00 PM and 2:00 PM Saturdays and Sundays. The route schedule is available on the bus and here on our website: Concord Loop. You may also request a copy by mail by calling the Rides line at 269-427-7921 or emailing [email protected].
When riding our LOOP routes, please remember the buses follow a schedule and therefore DO NOT wait for clients at designated stops. You should be ready to board at the scheduled departure time. If a driver is early, he/she will be on location until the departure time. If they are running behind they will not stop at locations where they do not see anyone waiting to board. We always recommend arriving a 5-10 minutes before the departure time, so that you do not miss the bus.