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1. How Do I Schedule a Demand Response or Reservation Ride?

Call our Scheduling Office at 269-427-7921 or 1-800-828-2015 . Rides are reserved on a first-called/first-served, space available basis.

Reservations are taken Monday through Friday from 8:00 AM until 7:30 PM. Capacity and schedules are limited, so please call as soon as possible. Rides are scheduled one to 14 days in advance, counting the day you call as day one. You may call on the same day you need service and we will do our best to schedule your ride!

2. When Will I Be Picked Up and Returned Home?

When scheduling a ride, you will be given a 15-20-minute time frame for your pickup (e.g. pickup time for a 10:00 AM appointment may be between 9:00 AM and 9:20 AM). Pickup times for transit between communities or outside city limits may vary by more than 30 minutes. You may wait in your residence until the driver arrives. He/She will honk the horn and can wait for up to three (3) minutes only, so please be ready.  For your return trip, the driver will pick you up within 15 minutes of your requested return time. Should your trip times change, or you wish to cancel, please notify the scheduling office immediately.

3. What are Flex Loop Routes and How Do I Ride?

A Flex Route, also known as a deviated route is when a vehicle operates along a fixed route and keeps to a regular hourly schedule, but the vehicle can deviate from the route to pick up or drop off passengers from other locations along the route, when prearranged through the scheduling office. Once a passenger is picked up from the "FLEXED" location the vehicle will return to its regular route and continue on from the place it left, or deviated from, the route. Flexes are arranged time permitting, and may not be available if a driver is already running behind schedule. A vehicle can FLEX up to two blocks away from its regular route, time permitting.

To be picked up at a location between stops or "Schedule a Flex," you MUST call the scheduling office. To be dropped off as a FLEX you must notify the driver when boarding the bus the location you need. If you need to be picked back up from a FLEXED stop, you MUST call the scheduling office again to make arrangements.  

The South Haven METRO FLEX LOOP operates M-F from 9:00 AM until 5:00 PM. The last loop begins at 4:00 PM and drops off all clients by 5. The METRO LOOP does not operate between 11:00 AM and 12:00 PM. Saturday and Sunday services start at 10:00 AM and the last loop begins at 3:00 PM. There is no service between 1:00 PM and 2:00 PM Saturdays and Sundays. The route schedule is available on the bus and on our website: Metro Loop. You may also request a copy by mail. 

The Paw Paw CONCORD FLEX LOOP operates M-F from 8:00 AM until 6:00 PM. The last loop begins at 5:00 PM and drops off all clients by 6. The CONCORD LOOP does not operate between 11:00 AM and 12:00 PM. Saturday and Sunday services start at 10:00 AM and the last loop begins at 3:00 PM. There is no service between 1:00 PM and 2:00 PM Saturdays and Sundays. The route schedule is available on the bus and here on our website: Concord Loop. You may also request a copy by mail. 

When riding any of our LOOP routes, please remember the buses follow a schedule and therefore DO NOT wait for clients at designated stops. You must be ready to go and waiting for the bus at the scheduled departure time. If a driver is early, he/she will be on location until the departure time, but if they are running behind they will not stop at locations where they do not see clients waiting to board.  We always recommend arriving a few minutes early, so that you do not miss the bus and have to wait for the next loop around.

4. How do I schedule a ride to the Battle Creek VA?

Call 269-302-0237 to schedule your ride to the VA in Battle Creek.  Provide your name, address and contact number as well as the date, time and place of your appointment. The Veteran's Shuttle runs every Tuesday and Thursday with drop-offs at 9:00 AM and 12:30 PM, and returns at 12:30 PM and 4:00 PM.