Show All Answers

1. What if the transmitter gets wet?

The unit can be safely used in water, for showers, baths even swimming to a depth of 15 feet.

2. What about warranty?

The unit is covered for a period of seven years. The warranty does not cover misuse, abuse, loss or batteries.

3. Is the equipment used to track “typical” kids or adults?

No. We specialize in tracking only at-risk individuals.

4. How does the caregiver know the transmitter is working?

The transmitter emits a silent radio signal 24/7. Each caregiver is given a transmitter tester and is required to “test” the transmitter twice a day and log the results. The procedure is simple and requires only seconds.

5. What if the transmitter stops working?

Call the Sheriff’s Office immediately and a new transmitter will be brought to your location as soon as possible.

6. Why not GPS?

GPS is great for tracking cars, bad for tracking people. GPS depends on orbiting satellites to locate a person. GPS may not be able to locate in buildings, in bad weather, or in heavy under brush or trees. Clients are not aware they are lost and will not seek open areas which GPS systems require. Sometimes, low tech is better than high tech.

7. How far can the signal be tracked?

Typically, from the ground, the signal can be detected 1 mile away, but some conditions may allow the signal to be tracked more or less than a mile. If a signal is not detected at the last know location, a grid search from a vehicle is instituted.

8. When should I call if my loved one is missing?

Spend no more than five minutes searching. Time is very important in finding a missing person. If you find them before we arrive that is wonderful.

9. Who should I call if my loved one is missing?

Dial 911 and tell the dispatcher you are a Care Trak customer. Give them the name of the client and the last known location. Dispatch will contact our trained officers and send them to that location.

10. Will I be charged a fee if you come and search for my loved one?

No, the Van Buren County Sheriff’s Office will not charge any fees for responding to a lost person incident.

11. How far from home will you respond if we are traveling?

While the unit will transmit from anywhere in the world, we cannot respond farther than the adjoining counties. If you are going on vacation or to Florida for the winter, call us and we can get you in touch with an agency in the area you are going to and get a transmitter for that area.

12. My neighbor has Care Trak as well, how will you know which transmitter you are tracking?

Each transmitter has a unique frequency setting; no two will have the same setting in this part of the country. The frequency is recorded in the client profile and is set in the search receiver when we need to locate the transmitter.